1. FILLING IN THE FORM

In case you want to return an item, please fill in the cancellation form with the required information .

* Link to the cancellation form

2. VALIDATION

After submitting the form, we will validate if your cancellation request is qualified for a free return label. This process can take up to ten working days ( mo – fr ) at the moment. In case your request is qualified, we will send you a free DHL – return label for your product. If your request is not qualified you will need to pay the shipping costs yourself.

3. PACKAGING

Items must be returned with packaging together with the printed form of cancellation / withdrawal in shipping carton.

4. SHIPPING

Please address the shipping carton to :

enoaudio
Yuki lino
Kanzowstraße 16
10439 Berlin
Germany

Please pay attention that the mailing label which has been used for sending the items to you is not visible anymore.

5. REFUND

You will receive your refund within two weeks after posting your package for shipment. In many cases, the refunds will be processed faster.