FAQ
SHIPPING
IN WHICH COUNTRIES DOES PHONON SUPPLY?
In addition to Germany, we supply the following countries via our Phonon Europe Store.
(*Alt) we supply all over European countries via our Phonon Europe Store.
Austria
Finland
France
Belgium
Slovenia
Spain
Netherlands
Luxembourg
Italy
Ireland
Portugal
Switzerland
United Kingdom
The U.S. is supplied via Phonon Japan Store https://phonon-inc.com/shop-3/?lang=en
HOW LONG DOES DELIVERY TAKE?
Important note:
The transit times mentioned below are regular transit times of the parcel service provider and refer to the period after collection of the parcel until delivery, not to the overall processing of your order. Customs clearance is also required in some countries, which may also cause a delay.
Germany: 1-2 working days,
Austria, Belgium, Netherlands, Ireland, Italy, Greece, Luxembourg, Portugal, Spain, Slovenia, Finland and France: apprx. 3-4 working days
Switzerland: 7-14 working days
United Kingdom: 7-14 working days
For USA please note these delivery terms.
https://phonon-inc.com/shop-3/?lang=en
WHAT ARE THE SHIPPING COSTS?
GERMANY
For delivery within Germany we charge 5.21 € + tax per order. From an order value of 100 € or more we deliver free of charge within Germany. For big shipments under 10KG ( MUSICLIFE ML-2 etc.), we charge 7.29 € + tax per order.
Shipping is done insured via UPS.
AUSTRIA, BELGIUM, CZECH REPUBLIC, HUNGARY, LUXEMBOURG, NETHERLANDS, POLAND
For delivery within Austria, Belgium, Czech Republic, Hungary, Luxembourg, Netherlands or Poland we charge 8.33 € + tax per order. For big shipments under 10KG ( MUSICLIFE ML-2 etc.), we charge 11.91 € + tax per order.
Shipping is done insured via UPS.
CROATIA, DENMARK, FRANCE, ITALY, PORTUGAL, ROMANIA, SLOVENIA, SPAIN
For delivery within Croatia, Denmark, France, Italy, Portugal, Romania, Slovenia or Spain we charge 10.13 € + tax per order. For big shipments under 10KG ( MUSICLIFE ML-2 etc.), we charge 14.89 € + tax per order.
Shipping is done insured via UPS.
CYPRUS, BULGARIA, ESTONIA, FINLAND, GREECE, IRELAND, LATVIA, LITHUANIA, MALTA, SLOVAKIA, SWEDEN, NORDIRLAND
For delivery within Cyprus, Bulgaria, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Slovakia, Sweden or Nordirland we charge 12.50 € + tax per order. For big shipments under 10KG ( MUSICLIFE ML-2 etc.), we charge 19.35€ + tax per order.
Shipping is done insured via UPS.
ENGLAND, SCOTLAND, WALES
For delivery within England, Scotland or Wales we charge 14.73 € + tax per order. For big shipments under 10KG ( MUSICLIFE ML-2 etc.), we charge 21.59€ + tax per order.
Shipping is done insured via UPS.
ANDORRA, NORWAY, SAN MARINO, SWITZERLAND, CHANNEL ISLANDS
For delivery within Andorra, Norway, San Marino, Switzerland or Channel Islands we charge 17.71 € + tax per order. For big shipments under 10KG ( MUSICLIFE ML-2 etc.), we charge 26.64€ + tax per order.
Shipping is done insured via UPS.
For USA please note these delivery terms.
https://phonon-inc.com/shop-3/?lang=en
PAYMENT
WHAT PAYMENT METHODS ARE AVAILABLE?
We accept the following means of payment:
Amazon Pay
Apple Pay
Sofort Uberwisung
PayPal und PayPal Express*
PayPal installment payment (only within Germany and Austria)*
Visa
Mastercard
Bank Transfer (Payment in advance, only within Germany)*
The means of payment available to you will be listed accordingly during the checkout process.
RETURN
HOW DO I REQUEST A REFUND?
In case you are not fully satisfied and wish to return the ordered items, please follow our instructions for a quick and easy return of your items. Please proceed with the return procedure within 14 days or 30 days since you purchased the product.
If you have requested a return, your money will be refunded after the goods have been checked in our warehouse. For all other questions regarding returns and refunds, please contact us through the Contact form.
All information on the right of withdrawal can be found in our cancellation policy:
REPAIRS
MY PHONON PRODUCT HAS A FAULT. WHAT SHOULD I DO?
Please send the faulty product to us directly.
Please complete the repair form. The processing time for repairs is generally 5-10 working days.
For repairs that are within warranty/the guarantee period, please don’t forget to enclose a copy of your proof of purchase. If this document is not included, we will be unable to process the repair under the warranty/guarantee and you will be charged.
OUTLET
HOW DO B-STOCK PRODUCTS DIFFER FROM FIRST CHOICE PRODUCTS?
B-Stock products are refurbished headphones and speakers, for example from returned goods or exhibits at trade shows. The products have the same product features and functions as new products (A-Stock) and are offered at low prices in the Phonon B-stock. There may be small cosmetic defects on the product or its packaging, but you can be sure that B-Stock products function technically flawlessly.